Returns & Refunds Policy

At SoSweet, we want you to love your treats; however, due to the perishable nature of our products, we can only accept returns on non-perishable items or incorrect orders reported within 14 days. Please ensure all items remain in their original, unopened packaging to qualify for a refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Approval Process

  Our team will review your request within 48 hours to confirm if the items meet our safety and hygiene return standards.

• 3.
  Secure Packaging

  Once approved, carefully pack the items in their original box to prevent damage during transit and attach the provided return label.

• 4.
  Refund Issued

  After we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.