Frequently Asked Questions
Everything you need to know about your SoSweet orders, delivery, and gourmet treats.
How do you ensure the freshness of your confectionery?
All SoSweet products are stored in climate-controlled environments and shipped in airtight, food-grade packaging to ensure they arrive at your door as fresh as the day they were made.
What is your shipping policy for heat-sensitive items?
During warmer months or for chocolate-based products, we use insulated thermal liners and cold packs to prevent melting during transit. We recommend selecting expedited shipping for these items.
Do you offer options for specific dietary requirements?
Yes, we have dedicated collections for Vegan, Gluten-Free, and Sugar-Free treats. You can filter our shop by dietary preference to find the perfect snack for your needs.
Can I return food items if I change my mind?
For safety and hygiene reasons, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
Do you provide allergen information for your products?
Full ingredient lists and allergen warnings are provided on each product page and on the physical packaging. Please note that our facility handles nuts, dairy, and soy.